The essence of Customer One? Your success

Our culture drives everything we do. It makes a real difference to our customers, our business partners and our employees.

That’s the essence of IPSO. This is Customer One:

Customer One logo

  • Our Genuine Parts are always identical to the original and always in stock or available via next-day delivery.
  • We provide training classes through Alliance Laundry Services University (ALSU) that are renowned in the industry, providing new and current sales and service personnel with everything they need to succeed.
  • Customer service and technical support are committed to supporting you for the life of your laundry equipment investment.
  • We’re so confident in our machines that our warranty is one of the best in the industry, covering every washer and dryer we make.
  • We push our machines well past their breaking point in our extensive test laboratories where we’re constantly working to make our machines more reliable and efficient with sophisticated, easy-to-use controls.
  • We offer our laundry design team who can provide a timely, customized plan to our laundromat site. We offer site selection assistance, including demographic analysis, to help provide you with all the tools you need to maximize your new laundry investment.

Customer One is a clear point of difference. And a clear advantage.

To our very core, every IPSO employee is focused on improving the customer experience and ultimately customer profitability and success. Our unique and deep cultural commitment leads to innovative ideas, highly motivated employees, superior products and the exceptional service you’d expect from Europe's leading commercial laundry manufacturer.